Accessing the IT Service Portal
To access IT services, visit services.nwfsc.edu and select Client Portal. Alternatively, you may link directly to the NWFSC TDX home page by following the IT Support link in Raidernet.
The NWFSC TeamDynamix Home Page
Sign in using your college credentials
- Sign in link in the upper right corner.
- without signing in you will not see all available services/information
From the TDX Service Portal homepage, you can:
- Select a Service Category to view services and submit a ticket
- View and track your submitted support tickets
- Access Knowledge Base articles and self-service resources
- View My Approvals (not active)
- View all service categories
At the bottom of the page, you will find IT department contact information, support hours, and links to the most frequently viewed Knowledge Base articles.
View Previous Tickets
Clicking “View my tickets” will bring up the Ticket Request search portal which displays Tickets you have created as well as search portal for ticket requests in general.
My Approvals
Clicking “View my Approvals” will take you to a page that shows all your approvals as well as a search tool.
Submitting a Support Request
To submit a ticket:
- Service Category Selection: select the service category that most closely matches your issue (either from the home page or the Services link at the top of each page)
- Services Selection: choose the service that best describes your request.
- Service Page: click on the button in the top-right to go to the ticket form
When submitting a ticket, you'll be asked to give the issue a general title that will summarize the issue in a phrase if possible as well as other issue-related information, if asked.
If you are unsure about which category applies to your situation, a General Support option is available on the main Service Catalog page (Services link) and can be used for any IT-related issue.
Knowledge Base Resources
The IT Service Portal also includes a comprehensive Knowledge Base containing helpful articles, guides, and troubleshooting information. Many common questions can be resolved quickly using these resources, allowing you to find answers without waiting for a support ticket to be processed.
You can access the Knowledge Base by:
- The top of any TDX page
- The home page (center of NWFSC image)
- The Knowledge Base link in the menu, then navigate categories
Searching from the home page will go through both Services offered from the catalog (denoted with a compass) as well as Articles from our knowledgebase (marked with a lightbulb).
